Privacy Policy
Last Updated: September 2026
At Jannat-e-Kashmir, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.
By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you place an order, contact us, or use our website, we may collect information such as:
Name
Delivery and billing address
Mobile or WhatsApp number
Email address
Order and purchase details
Information you provide when contacting our customer support
Website usage information, such as device or browser information, where applicable
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your information to:
Process and fulfil your orders
Arrange delivery of your products
Communicate with you regarding your order
Respond to your questions and customer support requests
Process refunds, cancellations, or other order-related requests
Improve our website, products, and customer experience
Send promotional or marketing communications where applicable and permitted
Prevent fraudulent or unauthorized activity
Comply with applicable legal and regulatory requirements
3. Payment Information
Payments made through our website may be processed through third-party payment service providers.
Jannat-e-Kashmir does not intend to store your complete debit card, credit card, banking, or other sensitive payment credentials on our own systems. Payment information is handled by the applicable payment service provider according to its own privacy and security practices.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business and fulfil your order. This may include:
Delivery and logistics partners
Payment gateway providers
Website hosting and technology service providers
Customer support or communication services
Government authorities or other parties where required by law
We only share information that is reasonably necessary for the relevant purpose.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and provide a better browsing experience.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Data Security
We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Data Retention
We retain customer information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing customer support, maintaining business records, and complying with applicable legal requirements.
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal and operational requirements.
8. Third-Party Websites and Services
Our website may contain links to or use services provided by third parties, such as payment providers, delivery services, or social media platforms.
Jannat-e-Kashmir is not responsible for the privacy practices or content of third-party websites and services. We recommend reviewing their respective privacy policies before providing personal information to them.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
10. Your Information
You may contact us to request information about the personal data we hold about you or to request correction of inaccurate information, subject to applicable law and reasonable verification requirements.
You may also contact us regarding concerns about how your personal information is being used.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.